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Observations. Notes from along the way.
We've been jotting things down along the way - mostly formal, but some of them are just observations. Tiny reactions people have when a problem pops up. Here are a few from our diary.
This section grows with time
We update these observations regularly as we learn more about how people think about their documents. If you have your own stories, frustrations, or moments of clarity, we'd genuinely love to hear them.
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